Privacy Policy

This Privacy Policy explains how AnkOra collects, uses, stores and protects personal data. AnkOra is operated by Proman Associates LLP, India ("AnkOra", "we", "our" or "us"), which acts as the Data Fiduciary for personal data processed through this service.

By creating an account or using AnkOra, you agree to this Privacy Policy.

Information we collect

We collect only the minimum personal information reasonably required to provide our services.

Your account

We store:

• Username
• Display name
• Email address (if provided)
• Securely hashed password

Passwords are never stored in plain text.

Client information

As a practitioner, you may enter limited client information including:

• Client name
• Date of birth

This information is used solely for generating numerology reports and maintaining your consultation records.

Usage information

We maintain records of:

• Reports generated
• Credits purchased and used
• Login activity
• Transaction references

Payments

Payments are securely processed through Razorpay.

We do not receive or store your credit card, debit card, banking or UPI credentials. We retain only payment references required for billing, reconciliation and customer support.

How we use your information

Your personal information is used only for legitimate business purposes including:

• Creating and managing your account
• Generating numerology reports
• Maintaining your client records
• Processing payments
• Managing credits and subscriptions
• Providing customer support
• Improving service quality
• Complying with applicable legal obligations

We do not sell, rent or trade your personal information.

Practitioner responsibility

AnkOra is a professional software platform intended for use by numerology practitioners.

You are solely responsible for ensuring that you have obtained all necessary permissions and lawful consent from your clients before entering their personal information into AnkOra.

Data security

We use reasonable technical and organisational safeguards to protect your information, including:

• Secure encrypted connections (HTTPS)
• Password hashing
• Controlled system access
• Secure cloud infrastructure

Although we take reasonable precautions, no online system can guarantee absolute security.

Data retention

Your account information and client records are retained while your account remains active.

You may request deletion of your account at any time. Certain payment or transaction records may be retained where required by applicable law.

Your rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your account and associated personal data
• Withdrawal of consent where applicable
• Resolution of any privacy-related grievance

Requests may be sent to the contact address below.

Third-party service providers

We use trusted third-party service providers to operate AnkOra, including payment processors, cloud hosting providers and other technical infrastructure providers.

These providers process personal information only for providing services to AnkOra and are contractually required to protect your information.

Cross-border processing

Our cloud service providers may process or store information in jurisdictions outside India where permitted by applicable law and subject to appropriate safeguards.

Children's privacy

AnkOra is intended for use by adult professional practitioners and is not designed for children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Continued use of AnkOra after changes become effective constitutes acceptance of the revised Privacy Policy.

Grievance contact

For privacy questions, requests or grievances, please contact:

Proman Associates LLP
Email: proman.associates@gmail.com
We aim to respond within 15 working days.